Welcome! This platform (“Platform”) is operated by Advantage Solutions or its affiliates (“Advantage”) to provide you with certain services on behalf of our clients, including the rental of certain promotional items and materials (the “Items”). This Returns and Shipping Policy describe what you can expect from us with regard to the shipment and return of the Items. Please also review the Privacy Notice and Terms of Use which, in addition to this Returns and Shipping Policy, governs your use of the Platform and rental of the Items.  

Returns 
All Items are owned by Advantage’s clients. Any Items flagged as ‘returnable’ need to be returned to Advantage within 10 days after activation. If Items are not received within 10 days, additional fees may be charged.

Damaged Items
In the event that your order arrives damaged in any way, please email us as soon as possible at  ADVEATSsupport@advantagesolutions.net with your order number and a photo of the item’s condition. 

Shipping 
Upon fulfillment of your order, the requesting agency’s credit card will be charged for all outbound and return shipping costs associated with the Items. Shipping costs are non-refundable. 

Once we receive your order confirmation, orders are processed within 1 to 3 business days. Once your order has been placed you will receive an email with the total outbound and return shipping costs. You will receive another notification when your order has shipped. 

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. You can also check the status under your recently placed orders within the Platform.

If you haven’t received your order within 1 business day of estimated arrival date on your shipping confirmation email, please contact us at ADVEATSsupport@advantagesolutions.net with your name and order number.

If you have any further questions, please contact us at ADVEATSsupport@advantagesolutions.net